This is a amusing and really good article about Web 2.0 marketing. Mark Drapeau writes about how celebrating numbers of Facebook fans or Twitter followers is really missing the point of social networking, which is engagement. The post uses the example of government agencies moving on to Facebook, but doing little more once there and using it as a service to re-post official communications.
They have understood that this is where an audience is, and they are taking the message to them. but they are not engaging them there. The White House can, indeed, boast that it has more FB fans than the Washington Redskins,
But what exactly are we celebrating here? The fact that government agencies are embracing new technologies that the citizens they serve actually use? That’s nice I suppose, but everyone from Papa John’s Pizza to America’s Next Top Model (200,000 more fans than the White House, cough) to someone I met once at a party during Internet Week has a Facebook “Fan Page” now, so surely we are not celebrating the mere presence of them. In fact, when everyone in my social circle’s social circle asks me to become a fan of their long-standing charity, their favorite television program, or their single-person consulting firm, everything becomes a blur of meaningless, cheap invitations that become remarkably easy to decline. There is no value in simply having a fan page anymore. There may be street cred in not having one – time will tell.
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It’s an interesting article. Read more at Fallacious Celebrations of Facebook Fans, Social Media Expert – PR 2.0.